鶹ýAV

Ambassador

Melissa Kulesza

She/Her

Client Success Manager
Local/Retail Advertising | 鶹ýAV

鶹ýAV enables me to grow by…

Providing opportunities and support

Management has allowed me to grow, personally and professionally by listening to my needs/concerns, responding to those needs and concerns, and giving me encouragement to grow.

Describe your career path in a chronological timeline.

2016-2018 • Inside Sales Account Executive – Small-Medium sized businesses
Inside Sales, focusing on local small, and medium business advertising sales. This includes print and digital advertising sales in a regional call center environment, servicing local businesses and providing advertising solutions to focus on the specific demographic needs of the client.

2018–2021 • Client Success Manager – Small-Medium sized businesses
Processed creative for print and digital display campaigns, optimization for digital display and DMS campaigns within the Small-Medium sized business channel.

2021–2022 • Client Success Manager – Local
Onboarded new campaigns, trained clients to utilize reporting systems, processing and optimization of Digital Marketing campaigns including SEM, Social Media, Digital Display, and Listings Management. Worked with account executives and clients to ensure campaigns meet the needs of the advertiser to grow awareness, leads, and recognition.

2022Գ • Client Experience Manager – Local Signature Tier
Point of Contact for Clients working in a Pod to partner with Account Executives. This includes onboarding new campaigns, training clients to utilize reporting systems, and processing and optimization of Digital Marketing campaigns including SEM, Social Media, Digital Display, and Listings Management. I also work with account executives and clients to ensure campaigns meet the needs of the advertiser to grow awareness, leads, and recognition.

Pick one word to describe what you love most about your teammates.

HELPFUL

A day in the life…

During my day I work on client campaigns, utilize multiple screens to work efficiently and keep track of communication and tasks.

My cat is my distraction to reduce stress

Name one of your individual strengths and explain how you apply it at 鶹ýAV.

I am organized. I apply this to my position by keeping my accounts, reports, and campaigns up to date while also keeping documentation organized to help myself, my clients, and my team.

Show some photos that reflect YOU, either personally or professionally.

鶹ýAV Encourages us to have a work life balance, and through benefit programs provided reinforce the healthy lifestyle

What are you most proud of in your career at 鶹ýAV?

What was the moment you knew you made the right decision to work here?

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